I.T. Support for Students
Credit Students
*Hours: Monday to Thursday 8:00 a.m. to 4:30 p.m.; Friday 8:00 a.m. to 4:00 p.m.
Phone: (805) 965-0581 x2215 or (805) 730-4215
In-person service is available as needed and by appointment only
Estudiantes de credito
*Horario de servicio: lunes a jueves de 8:00 a.m. a 4:30 p.m.; viernes de 8:00 a.m. a 4:00 p.m.
Teléfono: (805) 965-0581 x2215 o (805) 730-4215
El servicio en persona está disponible según sea necesario y solo con cita previa
Noncredit / Adult Ed Students
Phone: (805) 730-3018
*Hours: **CLOSED FOR SPRING BREAK**
Monday: 10:00 a.m. to 7:50 p.m.
Tuesday: 10:00 a.m. to 7:50 p.m.
Wednesday: 10:00 p.m. to 7:50 p.m.
Thursday: 10:00 a.m. to 7:50 p.m.
Friday: 10:30 a.m. to 1:50 p.m.
In-person service is available as needed and by appointment only
Estudiantes de no crédito
Teléfono: (805) 730-3018
*Horario de servicio:
**CERRADO POR VACACIONES DE PRIMAVERA**
Lunes: 10:00 a.m. a 7:50 p.m.
Martes: 10:00 a.m. a 7:50 p.m.
Miercoles: 10:00 a.m. to 7:50 p.m.
Jueves: 10:00 a.m. a 7:50 p.m.
Viernes: 10:30 a.m. to 1:50 p.m.
El servicio en persona está disponible según sea necesario y solo con cita previa
*Hours subject to change during semester breaks/*Horas sujetas a cambios durante las vacaciones semestrales
Computer Lab Support through Zoom
Get help with SBCC computer lab resources, apps, and software (including Virtual Desktop
Infrastructure (VDI), Google Drive and Adobe apps)
Spring 2023 (1/23/23 - 5/20/23)
Hours: Monday through Thursday 10:30am to 8:00pm
Computer Tutoring at the Learning Resource Center
Computer Tutors can assist with things like:
- Sharing and creating PowerPoint and Google Slide presentations
- Document formatting for assignments, including for MLA and APA formatted paper
- Google Sheets, Microsoft Word, Office 365, and Basics of Excel
- Editing, self-recording, and uploading image, audio, and video files for assignments
- How to access VMWare Virtual Windows Desktop on your computer or Chromebook and how to save on and navigate the virtual desktop
- Computer skills tutoring
General Troubleshooting, FAQ, Instructions, etc.
- Pipeline Login Help / Instrucciones a Pipeline y Correo electrónico de SBCC
- How long do I get to keep my Pipeline and Google account?
- Campus Wifi Troubleshooting
- Instructions to add Pipeline Gmail to a Mobile Device or mail app:
(Note: IMAP and POP3 are not supported and will no longer work) - Pipeline and Online Course Troubleshooting and FAQ
- Virtual Desktop Infrastructure (VDI) Instructions / VDI Acceso al Escritorio Virtual de Estudiante de SBCC
- Two Factor Authentication (2FA) Setup Instructions (google doc)
Google Authenticator app: iPhone or iPad I Android - Hotspot Loaner Instructions:
- I.T. Service Level Guidelines
Canvas Support
- Canvas Technical Support (24/7 live chat support)
- Canvas Student Tutorials
- Canvas browser and computer requirements
- Canvas Guides
- Proctorio Support
Zoom Conferencing
- Zoom Information
- ¿Cómo usan los estudiantes Zoom?
- Zoom Support Center's Getting Started Resources
- Chat with Zoom Support online (select "Chat live" underneath "Support Process.")
- Call Zoom Phone Support: +1.888.799.9666 ext 2
Secure your Pipeline account with Two Factor Authentication (2FA)
- 2FA Information and Frequently Asked Questions (FAQ)
- Setup Instructions (google doc)
- Google Authenticator app: iPhone or iPad I Android
Admission and Registration Support
- Student Success Resources FAQ
- Admissions and Records Home
- Enrollment Services Support for Credit Students: (chat services available)
- Enrollment Services Support for Non-Credit Students (School of Extended Learning)
- Admissions and Records FAQ
- Dual Enrollment Program
- Transcript Ordering Information
- Assessment Information
- Prerequisites and Corequisites Information
Academic Support
- Class Tutoring
- Library Services for Online Students (chat service available)
- Learning Resource Center (chat service available)
- Math Tutoring Lab (zoom meeting available)
- Proctoring Information
- Academic Counseling
Students with Disabilities
- DSPS Home Page / Hours
- Email: dsps@sbcc.edu
- Request accommodation for Exams in Online Courses
Questions about assistive technology, please contact: Laurie Vasquez, DSPS Assistive Technology Specialist vasquez@sbcc.edu